TERMS of USE

PURCHASE POLICIES

NO REFUNDS
All sales are final and will not be refunded; including portions of unused packages or missed, unattended classes, workshops, events, or private appointments. 

ACTIVATION DATES

Purchases must be activated within 30-days from date of purchase. Packages that do not activate until date of first class will automatically activate after 30-days. 

 

EXPIRATION DATES
Purchases are valid for a predetermined length of time. Expiration dates on purchases ensure that the item is used within a specified time frame so in accordance with its current value. Expiration dates may not be revised, modified, or placed on hold. Unused portions of any purchase are not redeemable beyond expiration dates. 

PACKAGE EXTENSIONS

A one-time extension may be purchased for $15 and applied to expired Class Packages. Expiration date will be revised to 30-days from date of purchased extension. Extensions are not available on unlimited package options, workshops, events, or private appointments.  

 

NON-TRANSFERABLE
Purchases are redeemable only for specified purchase. Dollar values may not be transferred and applied to other services or products. 

MAY NOT BE SHARED

Purchased items are only redeemable by the individual with the purchase on their account. Class packages, workshops, events, or appointments may not be gifted or shared with third party individuals.   

TRANSFER OF OWNERSHIP

A one-time transfer may be purchased for $30 to transfer ownership of any active Class Packages to a third party. Expiration dates will not be revised with a transfer of ownership. Transfers are not available on unlimited package options, workshops, events, or private appointments. 

PURCHASE COMPATIBILITY
Please note that not all promotional offers may be compatible with existing purchases. When purchasing multiple offers please be advised that all purchases are utilized in the order they are purchased and not in accordance with purchase expiration dates. Sorry, no exceptions.

STUDIO UPDATES
Sutra Studios reserves the right to modify class schedules, class times, class styles and associated staff. Refunds or partial refunds are not available due to any type of studio update. 

RETAIL PURCHASES 

All sales are final. Products purchased from a Sutra Studio's retail location are not eligible for return unless they are returned to the studio within 7-days from day of purchase with valid purchase receipt. All items must be unused, unwashed and undamaged. Sutra Studios reserves the right to refuse a requested return. 

TEACHER TRAINING

Three-Day Cancellation: An applicant who provides written notice of cancellation within three (3) days (excluding Saturday, Sunday, and federal or state holidays) of purchase is entitled to a refund; minus the Application Fee. 

Purchase Polices

  • Class Packages

  • Workshops

  • Events

  • Appointments

  • Retail Purchases

  • Teacher Training

RESERVATION POLICIES

RESERVATION POLICY

Reservations are required to secure attendance for all classes, events, workshops, and appointments. Walk-ins are welcome but space cannot be guaranteed, regardless of package, without a reservation. Reservations can only be made with a pre-purchased  hold. Unpaid reservations will not be accepted.

 

THIRD PARTY RESERVATIONS
Reservations cannot be made in the name of a third party. Each attendee must reserve individually for any specific class, workshop, event, or appointment.

 

RESERVATION TRANSFERS
Reservations may not be transferred to the name of a third party. Reservations will only be accepted by the originator of the reservation.

 

RESERVATION FORFEIT
Reservations will only be held until class / appointment start time; at which time reservations will be forfeited and given away to wait-listed guests. Missed Reservation policies will still apply.

 

MISSED RESERVATIONS

Missed reservations are defined as any secured reservations with failure to attend. A $5 Missed Reservation fee will be charged to Memberships and Unlimited Package holders for each missed reservation. Missed reservations forfeit the pass or package utilized to secure the reservation. Sorry, no exceptions. 

 

LATE CANCELLATION

Late cancelled reservations are defined as any secured reservations cancelled less than four (4) hours prior to class start time. A $5 Missed Reservation fee will be charged to Memberships and Unlimited Package holders for each late cancelled reservation. Late cancelled reservations forfeit the pass or package utilized to secure the reservation. Sorry, no exceptions. 

RESERVATION CANCELLATION
Secured reservations cancelled more than four (4) hours prior to class start time are not subject to fees or forfeit of class purchases. Reservation cancellations must be submitted via voice mail or email no later than four (4) hours prior to start time.

Reservation Policies

  • Studio Classes

  • Workshops

  • Special Events

APPOINTMENT POLICIES

Appointment Policies

  • Massage Appointments

  • Private Sessions

ARRIVAL TIME
Please arrive ten (10) minutes prior to all scheduled appointment times to allow ample time to check-in and complete any necessary paperwork. Arriving at appointment start time will shorten allotted scheduled appointment time.
 
APPOINTMENT RESERVATIONS
Reservations are required to secure appointment times. Reservations can only be made with a pre-purchased  hold. Unpaid reservations will not be accepted. Walk-in appointments are welcome but cannot be guaranteed.
 
APPOINTMENT TIMES
All appointments begin and end promptly on time. Any late arrivals will impact treatment time length; no exceptions.
 
THIRD PARTY APPOINTMENTS
Reservations cannot be made in the name of a third party. Each attendee must reserve individually for any specific class, workshop, event, or appointment.
 
APPOINTMENT TRANSFERS
A one-time transfer may be purchased for $30 to transfer ownership of any active Appointment to a third party. Expiration dates will not be revised with a transfer of ownership. 
APPOINTMENT FORFEIT
Reservations will only be held until appointment start time; at which time reservations will be forfeited. Missed Reservation policies will still apply.
 
MISSED APPOINTMENTS
Missed reservations are any reservations made with failure to attend. Missed appointments do forfeit the purchase utilized to secure the reservation. 
 
EARLY CANCELLATIONS
Early cancelled reservations are any reservations cancelled four (4) or more hours prior to appointment start time. Early Cancellations do not forfeit the purchase utilized to secure the reservation.
 
LATE CANCELLATIONS
Late cancelled reservations are any reservations cancelled within four (4) hours of appointment start time. Late cancellations do forfeit the purchase utilized to secure the reservation.

MEMBER POLICIES

Membership

Privileges​

INTRODUCTION
Memberships at Sutra Studios include: Monthly Membership and Annual Memberships. All Membership Plans, Membership Agreements, the Club Rules and Regulations may be modified from time to time at the sole discretion of the Sutra Studios.

 

STUDIO FACILITIES 
Sutra Studios offers levels of membership that enable access to the studio's outstanding Yoga, Pilates, Barre, Group Fitness, Meditation, Special Events, Workshops, Specified Training, and Social Activities. These facilities are located within any Sutra Studios location. Additional costs may apply to specified activities. 


STUDIO PRIVILEGES 

Sutra Studios offers Full Memberships that include specific privileges associated with each category of membership are are more fully described in the Membership Plans. The Club may offer certain other memberships and use privileges as described.

NON EQUITY MEMBER

Sutra Studios maintains all club facilities and all major decisions regarding the operation;  including management, staffing, hours of operation, policies, programming, and maintenance and improvements. Sutra Studios Members are responsible only for membership monthly dues and any additional charges the individual member may accrue. Memberships are non equity and members therefore are not subject to either operating or capital assessments. 

MEMBER ADVANTAGES

Member advantages are non-transferable and are only intended for use by the enrolled member. Any services rendered under false pretenses will result in the immediate termination of said agreement.

Membership

Enrollment & Term

MEMBER CONTRACT
Sutra Membership dues are on-going with scheduled automatic renewal payments deducted regularly until client cancels membership prior to automatic billing date. Unused portions of monthly memberships do not roll into other months. 

 

AUTOMATIC RENEWAL 

Sutra Membership rates will be automatically charged per the terms of contract, either monthly or annually, on the renewal date (billing date) by client authorized automatic credit card or debit card charges. It is the member’s responsibility to keep account information current and up-to-date; any changes must be reported immediately to avoid cancellation. Payments in increments by any means other than credit or debit card is not permitted (no cash / no checks).

3-MONTH MIN. TERM LENGTH

Sutra Studios Memberships require a 3-month commitment upon enrolling. Members may cancel their membership at any time by following the 30-Day Cancellation requirements once their 3-month term length is completed. Memberships defaulted or terminated prior to 3-months are liable for the cost of previously attended classes that are no longer covered with an active membership status

NO REFUNDS

Membership dues collected per the membership contract agreement are non-refundable. Sutra Studios is not liable for mismanaged member accounts and is unable to provide refunds on any charges if the proper termination procedures are not followed. Membership dues may not be refund or prorated to accommodate unused portions or member loss of time. 

Membership

Cancellation

30-DAY CANCELLATION NOTICE

Sutra Studios Memberships may be cancelled by members by submitting the required "30-Day Notice of Cancellation". Members are fully responsible for cancelling their membership by submitting the required notice 30-days prior to their scheduled billing date. Memberships cancelled after scheduled billing date, or less than 30-days prior to scheduled billing date, are not entitled to a refund of charges. Final month of membership dues will be charged on date 30-day notice is provided. Sutra is not liable for mis-managed accounts by Sutra Members.

FINAL PAYMENT 

A 30-Day Cancellation Notice may be submitted anytime via the required online cancellation form. At time of notice member charges will be collected immediately for the final month of member dues. 

 

OUTSTANDING BALANCE 

Sutra Studios Memberships may not be terminated when an outstanding balance remains unpaid on Member's account. Including; but not limited to; unpaid services, declined member charges, banking fees, chargeback reimbursements, or late cancel reservation fees. All outstanding account balances must be settled and paid in full prior contract termination. Membership terminated with an outstanding balance will remain active and continue to collect future member dues until balance is paid in full.  
 

30-DAY MEMBER FREEZE NOTICE
Sutra Studios Memberships may be frozen by members by submitting the required '30-Day Notice of Freeze". Members are fully responsible for freezing their membership by submitting the required notice 30-days prior to their scheduled billing date. Memberships may only be frozen for up to 3 months per year and require a $5 monthly service fee when frozen. Annual Memberships may not be frozen or placed on hold. Sutra is not liable for mis-managed accounts by Sutra Members. 

Membership

Default Payments

PAYMENT DEFAULT

Any defaults or declined charges, for any reason, a $15 decline charges fee will be charged to member's account. If valid billing information is not provided within three (3) days of the decline renewal date the member's services will be deactivated. Memberships deactivated due to defaults, or declined charges, are still liable for the $15 declined charge fee and any accrued banking fees associated with payment default. 

3-MONTH TERM DEFAULT

Sutra Studios Monthly Memberships require a 3-month commitment upon enrolling. Members may cancel their membership at any time by following the 30-Day Cancellation requirements once their 3-month term length is completed. Membership dues rejected or terminated prior to the 3-month commitment are subject to payment of each individual service due to the default of contract agreement. 

ACCRUED FEE CHARGES

Member is liable for any fees associated with, but not limited to, declined charges, rejected contract renewals, or bank filed chargebacks associated with mis-managed accounts. Member authorizes automatic deduction from the credit card on file to settle immediately any account balances and fees accrued by Sutra Studios. 

Membership

Reservations

MEMBER RESERVATIONS
Sutra Studios Memberships are eligible to make advanced reservations for all club facilities. 

 

MISSED RESERVATIONS

Missed reservations are defined as any secured reservations with failure to attend. A $5 Missed Reservation fee will be charged to Members for each missed reservation. Sorry, no exceptions. 

 

LATE CANCELLATION

Late cancelled reservations are defined as any secured reservations cancelled less than four (4) hours prior to class start time. A $5 Missed Reservation fee will be charged to Members for each late cancelled reservation. Sorry, no exceptions. 

RESERVATION CANCELLATION
Secured reservations cancelled more than four (4) hours prior to class start time are not subject to fees or forfeit of class purchases. Reservation cancellations must be submitted via voice mail or email no later than four (4) hours prior to start time.

Membership

Billing & Charges

ADDITIONAL CHARGES

Sutra Studios Members authorize club staff to charge their accounts directly for any additional services, fees, purchases, guest admittance, specialty workshops, training, or event that members may opt to utilize. 

CURRENT BILLING

Sutra Studios Members must provide and maintain active billing information on their individual membership account to maintain active member status; including: active credit card number, current billing address, current phone number, and current email address. Outdated or missing information will deactivate member's account and ability to utilize member privileges until information is updated.

PAYMENT METHOD
Sutra Studios Members agree that a 30-day notice is required prior scheduled payment date to revise payment method.  If member elects to use a different payment method, or alternate credit card, for automatic monthly membership dues a reversal of charges will not be issued without 30-days of advanced notice. 

LIABILITY POLICIES

Participants Agree

& Acknowledge

PARTICIPATION STATEMENT

That I am participating in fitness classes, during which I will receive information and instruction, and I recognize that these classes will require physical exertion, which may be strenuous and may cause physical injury, and am fully  aware of the risks and hazards that may be involved.  
 

RESPONSIBILITY

I understand that it is my responsibility to consult with a physician prior to, and regarding my participation in any class.  I represent and warrant that I am physically fit and have no medical condition that would prevent my participation.  


RISK

In consideration of being permitted to participate in class, I agree to assume full responsibility for any risks, injuries or damages, known and unknown, which I might incur as a result of participating in the program.  


CLAIMS

In further consideration of being permitted to participate in class, I knowingly, voluntarily, and expressly waive any claim I may have against Sutra Studios, the instructor, the owner, or any participating venues for injuries or damages that I may sustain as a result of participating in classes or workshops. 

 
INJURY

That if I participate in other classes or events with Sutra Studios I will also assume full responsibility for any injuries that may result from my participation, with the same considerations that this waiver stipulates for all activities.

PRIVACY POLICIES

PRIVACY STATEMENT
At Sutra Studios the privacy and security of your personal information and billing information is very important to us. Whether you are an active member, previous member, an email subscriber, or an occasional visitor, you can trust that the information that you have provided to us is being properly managed and protected. Information is not shared nor sold. Sutra is committed to collecting and using your information in accordance with applicable data protection laws.

HOW INFORMATION IS USED

Sutra Studios collects and use personal information if you make a purchase, reservation, participate in an event, or enroll as a subscriber.  Information is collected directly from clients, or is submitted by existing clients to direct friends. We collect information through our online booking and studio management software and our online subscriptions. Information is used to inform clients of current and upcoming events, promotions, studio updates and personal client contact needs. 

UNSUBSCRIBE

Sutra Studios clients are required to disclose all personal information on their liability forms but are not required to maintain an active subscription to studio emails and marketing. Clients are not required to remain subscribed; however, unsubscribing from studio notifications will deactivate your account and limit a client's ability to make future reservations or participate in loyalty program. 

Sutra Studios Privacy

Sutra Studios Inc

Sutra Studios | 1029 N. 1st St. | Phoenix, AZ. 85004 

© 2008 Sutra Inc.

All Rights Reserved